Terms of service

Terms of Service

Picante Ltd (“we”, “us” or “our”) provides these terms of service for users of www.picante.shop. By using the site or our services, you agree to these terms.

1. Definitions

For the purposes of these terms:

“Website” means www.picante.shop and all related services we provide online.
“User” or “you” means any person accessing or using the website or services.
“Services” means any products, information, tools, or features available on or through the website.

2. Use of Our Website and Services

You may use our website and services only for lawful purposes and in accordance with these terms. You agree not to:

Use our website in any way that could damage, disable, or impair it.
Attempt to gain unauthorized access to our systems or user accounts.
Use our services to transmit harmful, fraudulent, or illegal content.

We reserve the right to suspend or terminate your access if you violate these terms.

3. Orders and Payments

By placing an order on our website, you agree to provide accurate and complete information. Orders are subject to acceptance and availability.

We do not collect or store your payment information. Payments are processed by trusted third-party providers, including PayPal and Shopify Payments. For details on how your payment data is handled, please refer to their privacy policies:

PayPal: https://www.paypal.com/en/webapps/mpp/ua/privacy-full
Shopify: https://www.shopify.co.uk/legal/terms-payments-gb

You are responsible for any fees charged by your payment provider.

4. Shipping and Fulfillment

We use third-party partners, including James and James Fulfilment, to handle shipping and fulfillment. Delivery times are estimates and may vary. We are not liable for delays caused by shipping partners.

5. Refunds, Returns, and Cancellations

Our returns and refunds policy is available on the website and forms part of these terms. Please review it before making a purchase.

6. Mobile Messaging Services

If you sign up for our SMS/text messaging service, you consent to receive messages from us, including service updates and promotional content. Participation is voluntary, and you can opt-out at any time by texting “STOP” or following the unsubscribe link in a message. Message and data rates may apply. For help, text “HELP” or email hello@picante.shop.

7. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Picante Ltd or our licensors. You may not copy, reproduce, or distribute any content without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Picante Ltd is not liable for:

Any indirect, incidental, or consequential damages.
Loss or corruption of data.
Any errors or omissions on our website.

Your use of our website and services is at your own risk.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content or practices of these websites. Accessing them is at your own risk.

10. Changes to Terms

We may update these terms at any time. The updated terms will be posted on this page. Your continued use of our website after changes constitutes acceptance of the updated terms.

11. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.