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Refund policy


If there is a defect or a problem with your order, please email us within 7 days of the delivery date at with your order number in the subject line. Customers will not be refunded for initial shipping costs. We are not responsible for risk of loss or damage during return shipment.

Please note that Picante is not liable to refund local custom taxes and duties. In the case of a return for refund, we recommend claiming your tax refund with your local authorities.